Overview

Shipping method-based conditional redirects allow you to customize the post-checkout experience for customers based on the shipping method they selected during checkout. This feature enables you to create targeted thank-you pages, delivery instructions, or follow-up content tailored to specific shipping preferences.

Benefits of Shipping Method-Based Redirects

• Provide shipping-specific instructions (e.g., pickup locations, delivery timelines)

• Offer tailored promotions for customers who chose expedited shipping

• Display region-specific content based on shipping destinations

• Improve customer experience with relevant post-purchase information

• Segment follow-up communications by shipping preferences

Step-by-Step Guide: Creating a Shipping Method Redirect

1. Access the Conditional Redirects Form

• Navigate to WooCommerce > WRAC Redirect

• Click on the “Conditional Redirects” tab

• Select “Add New Redirect”

2. Configure Basic Rule Information

• Enable the Rule: Toggle the switch to activate your shipping method redirect.

• Name Your Rule: Use a descriptive name like “Express Shipping Redirect”.

• Add a Description: Briefly explain the rule’s purpose, e.g., “Redirects customers who chose express shipping to a tracking page.”

3. Set Up the Shipping Method Condition

1. In the Redirect Conditions section, click “+ Add Condition”.

2. From the dropdown menu, select “Shipping Method”.

3. Choose the desired shipping method (e.g., “Kenya – Free Shipping”).

   • The rule will trigger when customers select this shipping option.

4. Configure Redirect Actions

• In the Redirect Actions section:

  • Redirect Type: Select “Redirect to Page”.

  • Successful Order Destination: Choose a landing page (e.g., “Order Tracking”).

  • Failed Order Destination: Set a fallback page for failed payments.

5. Save Your Rule

• Click “Save Changes” to activate the redirect.

Advanced Configurations

Multiple Shipping Method Rules

• Add additional conditions to create complex rules (e.g., redirect based on local pickup AND international shipping).

Combining with Other Conditions

• Shipping Method + Order Total: Offer expedited shipping upsells for high-value orders.

• Shipping Method + User Role: Provide VIP tracking for wholesale customers.

Practical Examples

Example 1: Express Shipping Tracking Page

• Condition: Shipping Method = “Express Delivery”

• Action: Redirect to “Track Your Express Order” page with real-time updates.

Example 2: Local Pickup Instructions

• Condition: Shipping Method = “Store Pickup”

• Action: Redirect to a page with pickup location details and hours.

Example 3: International Shipping Customs Info

• Condition: Shipping Method = “International Standard”

• Action: Redirect to a page with customs forms and duty FAQs.

Troubleshooting

• Rule Not Triggering: Verify the shipping method name matches your WooCommerce settings.

• Conflicting Rules: Check for overlapping conditions in other redirects.

• Region-Specific Issues: Ensure shipping zones are correctly configured.

Best Practices

• Use clear, concise landing pages with shipping-specific details.

• Test redirects for each shipping method during checkout.

• Update content seasonally (e.g., holiday delivery cutoffs).

• Monitor customer feedback to refine post-purchase experiences.

By leveraging shipping method redirects, you can enhance customer satisfaction with timely, relevant information tailored to their delivery preferences.